Check your Suspense/ Rejected Account and pay my money

I opened a Savings account online on 07/11/2022 and was thought the account was active so I transferred R400. On 09/11/2022 I transferred R300. Both amounts are not reflecting till this day. On 08/11/2022 I received sms that FICA documents required. I called on 09/11/2022, spoke to Mthokozisi Mjwara who assisted me and mentioned that I dont have to go to the branch as my account was in order. Id sent by email to him. My card was then delivered 11/11/2022, then I managed to activate the app. I called on 14/11/2022 as the R700 was not reflecting, I was advised by Thabo to contact Capitec , I did so they confirmed that all was in order on their side, money was transferred successfully to Nedbank. I called Nedbank again spoke to Jolize Allers who said the money is not reflecting. She requested me to send proof, I did send by email. She then acknowledged proof of payments received. I have been making follow ups but no one is not saying anything.