Check all your transaction from nedbank

(a) 18 March I noticed that the bank was charging additional R1 and R2 on my prepaid airtime and electricity, prior to this these charges were not happening. the bank tells me that the charges were sent out in january, even if this is the case...why not inform me that the charges will only apply in March. i'm under the impression any activity app**** by the bank to my account should be relayed to me as the account holder.

(b)I Spoke to Ettiene Nettling and still he has not given me any feedback, mind you this is a manager for the mobile app call centre.

30 April i received a sms saying the my personal loan relief is acknowledged by nedbank. I have not app**** for any relief, apparently according to nedbank I rep**** to a sms, they directed me to the sms date, the smS was unread on my phone, even if i responded to the sms as a banking entity a client has be verfied and submit relevant documentation? i have been handed over to collections and the debit order didn't go off 31st april. again I informed Ettiene Nettling about this, he dropped the phone on me.

(c) 7th may i received a sms for transaction on my car for uber, mind you i have never used uber in my life as i have my own car, I hadn't been out of the house for more than 2 weeks.

Yesteday i wen t to the n1 city branch, apparently they going to email all these queries and personal loans has been offline all day yesterday. I dealt with Zaida Arendse. the guys outside controlling the ques was rude and refused to apologie, I was told by Zaida that threes nothing she can do as she is not his boss, his name is Dean Stuurman

CLEARLY MY ACCOUNTS HAVE BEEN COMPROMISED AND NEDBANK HAS DONE NOTHING ABOUT ANY OF ITEMS LISTED ABOVE, WHAT A PATHETIC SERVICE THUS FAR.

MIND U A WHILE AGO THEY NOTIFIED US THE OUR PERSONAL DETAILS HAVE BEEN LEAKED, IF THIS V=CAN HAPPEN ONCE, IT CAN HAPPEN AGAIN.

i clearly have to print out all my statements and check what other transactions have happned on all my accounts without my knowledge or consent.

can someone please inform me who hold these banks responsible for any wrong doing?