Chat feature on Nedbank app made for rude consultants

THe Nedbank app chat feature is an awesome idea but the consultants you deal with are almost as bad as their call Centre (are they the same?)

I tried asking questions about the greenbacks credit I can’t access and they ended the chat from their end after giving me a vague and ******* (and slow) response.

The main kicker is that once they end the chat, there is no way to access the chat, so maybe you received a meaningful response, who knows, you can’t see it once they leave the chat