charlotte rex

Good day this morning 28/01/2023 i called nedbank contact centre on behalf of my wife while my wife was present i spoke to charlotte rex who reports to nombuso nqashi .i gave her my wifes ID number she wanted to speak to my wife which i then handed the cellphone to my wife regarding a service fee query .charlotte sends the approve it message part of security which my wife accepts plus my wife gave her authority to speak to me regarding the query .charlotte refused to speak to me was very rude and *********** sounds like she doesnt know what she is doing in the bank instead of resolving the query she quotes general information instead of tackling the query , my wife is very unhappy with this and hence is closing her nedbank account and i called in the second time spoke to kesha reference ***3 which assisted us in solving the matter i dont know how kesha helped me and spoke to me whereby we did follow process in terms of authorisation and approve it message but charlotte couldnt help. To be honest charlotte is truly an *********** nedbank staff who refuses to assist the nedbank clients we are disgusted with her approach and attitude. she must be reprimanded since other staff members helped us but she couldnt she is tarnishing the nedbank brand *********** staff .