Charles Hlongwane

What pathetic service from Charles Hlongwane from complaints department nogal - that's even worse. I called in this morning to lodge a complaint seeking urgent assistance with a ********** transaction. To my surprise, rudely so, was advised after having had relayed the whole story that due to me not being an account holder I cannot log the complaint but my husband needs to. Time and effort was put into this. The least you could have done was to open a case but still get him to either contact you or you contact him to validate the complaint and proceed from there. I was told he needs to call the same call centre number again and tell the same story again and only then will a complaint be logged and forwarded to the complaints manager to see how they can assist. Could this have not been said from the inception of the call that i cannot lodge a complaint as i am not the account holder? I don't mind you validating as i think maybe Charles thinks i am worried that money went to a side chick or something. I am being honest that this is a ***** transaction and we need help. My husbands contact details are ********** his name is Vincent Sithole - for ID number please ask Charles - he took it down even though he knew that i am not the account holder. There is no reference number for the call or no complaint was logged "as it is a query" as per Charles, however should the need arise, i will be able to provide you with the call recording. This happened now at 9:31 - the call took 11 minutes 45 seconds. And he still has the nerve to tell me I am fighting when i make inquiries - maybe if a superior can listen to the recording would hear that i was asking questions and not fighting. I wasn't telling him how to do his work as he assumed. Please get your complaints consultants in order - if they do not have the patience to deal with customer complaints then they should not be a part of that team period.