Charged me to replace a card I never received

I opened a MiGoals account earlier this year, but I never received a card, even though the consultant at Neelsie Nedbank assisted me in choosing the correct delivery for my card. I never received a notice and, when I wanted to withdraw money this month, I couldn't because I don't have a card. So I attempted to order a new card and the only viable option was to select to replace a damaged card, since there is no option to indicate I never received my card. I chose this option and received notice that my card has been replaced (on Monday, 8 December), but I have received no further notification to collect my card.

I stopped by the branch again today and they assisted me with printing a card then and there, but that is also when I saw you charged me R160 to replace a cheap piece of plastic which I never received in the first place! On your records you should be able to see that I never received a MiGoals bank card.

So I will be closing my account with Nedbank as soon as possible.