Charged for service and still no resolve on credit due

<p>I was charged a subscription fee without my persmission & picked this up in my statement. I called the call centre to query & after having been passed from person to person, Thabisa confirmed an issue on Nedbanks side and initiated process for refund as per ref # ********** . No refund occurred. I called again on 08/11 & spoke to Patience. I called again on 30/11 & spoke to Daniel who confirmed my credit had not been processed & he had escalated & I would have a response in 48 hours. Today is the 5/12 & I'm still waiting?! How is it accepatable for you to firstly, take money that you should not have, & then take forever to give it back? Will you be compensating me for my time & airtime i have spent calling you guys time & time again for an error you created? This is appalling service to a loyal customer Nedbank. You can be assured that i will be reporting this to the Financial Ombudsman Services if I do not have a resolve in the next 24 hours.</p>