Charged for funds never used

On the 9th of August 2015, I tried withdrawing R 250.00 from a Nedbank ATM in Northgate using my credit card but the money never came out. But they slip showed the monet went off. I then called the call centre immediately & was told that I have to go to the branch. I work in PTA so I only made it to the branch on the 15815 & was directed to the videon booth by the consultants.<br> I then logged a query through the video booth & was this ref nr: ***8. I then went to follow up the following weekend & was told the ref nr was closed. I was then told by Maryann that they will log a saswitch query & when I went back to find out she told me it was closed again, she will log it again. <br> <br> I have been paying interest on the R 250.00 from the 982015 on funds ver consumed. Kindly reverse the interest charged & cr my account with the R 250.00