Charged for a Personal Loan that should've been closed, as PER NEDBANK Personal Loan

<p>I called nedbank on the 8th May 2017, to confirm that it would be my last payment on my personal loan. The agent on the phone confirmed this and send me a final statement - which showed my balance to be one more payment. </p> <p> </p> <p>It was past the 7th May already - and no additional charges were added. The statement of the 08/05/2017 confirms this. </p> <p> </p> <p>However, this month I was charged R570.00 incorrectly and now they say some bull**** about charges. My account should have been closed. </p> <p> </p> <p>I call in to the call centre this morning and both agents I spoke to shouted above me - THE CUSTOMER, SUPPOSEDLY. </p> <p> </p> <p>I don't think NEDBANK SEES IT THAT WAY! </p> <p> </p> <p>I'm hanging on the phone, awaiting to speak to a manager - but now the call has just dropped. </p> <p> </p> <p>THANK YOU, REALLY, THANK YOU FOR THE AMAZING SERVICE! </p>