Charged fees for a card I didn't receive.

I am perplexed by the service I have received from this branch. They offered me an account January 2014. I used to work at O'keeffe and swarts. I was informed that once my card was ready they would send me an sms to collect my card. I waited for a long time and i didn't receive the sms. Eventually when I decided to go inquire at the branch I was told the account is inactive and promised a new card if i deposited money into the account.<br> <br> Up until today i have not received the card and instead I am no listed on ITC as a defaulter for fee on the account for which no services were rendered. I didn't receive a card!!! I am extremely disappointed by this and will take this matter further because i have contacted nedbank many times and I was not assisted.