Charged 13 times for a total of R156 for statement

I went into the Menlyn Park branch of Nedbank to request 6 months bank statements. The teller told me to sign a statement request slip, but did not alert me that I would be charged for receiving my statement. A few days later when I went to check my account, I noticed that I had been charged 13 times, R12 per charge, for a total for R156 for these 6 months bank statements.<br> <br> I called the customer service line and they told me that the charges sounded like too much, but that I had to go to the branch to sort it out. I went back to the branch today and waited nearly one hour, only to be told that nothing could be done because the teller who charged me was not at work. Also, they indicated that it would be my word against hers because my signing the slip was consenting to being charged for the statements. Trust me, if I knew it would be R156 to see my statements, I would not have asked for them. I believe I have been grossly over charged and wish to have the charges reversed. Now I've wasted an hour missing work and have to wait until Monday for the teller to come back and tell her side of the story.