Charge on Credit card - Complaint reference:CRM ***

<p>This started in May '16 when my Credit card was charged for "telephone banking". First I was told that I requested this service however when asked to provide proof it was agreed to cancel this service and reverse the monthly fee. On 18/8 I received confirmation thatthe service was de-activated and all charges reversed.</p> <p>On 3/9 I advised my Relationship Banker, Hennie Mol that the service was not cancelled as I was again charged for this unrequested, unused service.</p> <p>Poor Hennie has been trying to resolve this matter without any success. </p> <p>On the 11 th Oct. he escalated this to Sean de Necker , Executive Service Support Consultant.</p> <p>On 25 Oct Hennie again queried him and he apologised for the delay in responding and with the promise to revert back not later than 26 Oct.</p> <p>I have all the details because every time I ask for an update , they reply with all internal emails attached.</p> <p>Now the November charge has gone through and I am still awaiting a resolution.</p> <p>Is this how they create income? by making it impossible for their staff to cancell an unauthorised item and to just ignore their clients?</p>