Charge double for Maintenance and Card fees

On the 27th of each month I get a deduction of Interest Facility Fee as well as Maintenance Fees which comes to R200pm.This month however I get charged again for Nedbank maintenance fees as well as additional cards fees of R170.48(times 2)=R340.96 on the 06th of August 2018. I found this very strange and decided to give the contact centre a call the enquire about these additional charges. The consultant then told me that she cannot say why these charges were app**** and cannot give me a reason as to why. Unacceptable!!!

I then decided to go to the nearest branch(Ikapa) and enquire again as I was not satisfied when I contacted the Bank. I then explained to the teller and she checks and the 1st thing she tells me this amounts isn't right, its the 1st time she sees something like this and I have already been charge for maintenance fees which is normally R200pm which reflects on the statement dated 27th of July.She call the call centre and try and find out...they tell her they don't know why they deducted the R340.96 in total and she tells the consultant that's not a good enough answer because what prevents this from happening next month again? The consultant tells her again no she don't know and then she told the consultant its unacceptable to not give the client an answer as to why and now she looks stupid because they are the ones that's suppose to tell the tellers at the bank.

The teller at Ikapa CBD told me that she cannot reverse it as this is not my home branch and only they can do the reversal. I then go to my bank at St Georges and guess what that teller tells me she needs to contact the call centre find out and investigate get a reason and get her manager to sign off for reversal on my account of R340.I explain and telling her we called the contact centre and they have no answer for me. This was done yesterday just before 12 and the teller informed me that she will call me back before c.o.b yesterday.

Today I am still waiting. Think its time for me to close my accounts with Nedbank