Changed my bad experience

I have been overseas for 3 months and had multiple problems. Before I left for overseas, I had lots of problems and continued complaining to managers and nothing was done.<br> I got back and went to the branch immediately, to find that there is a new manager (Navin). He sat with me for 2 hours and sorted out all my problems. I know it's not the job of a manager to do all the normal tasks, but he made up for the extremely bad service I have been getting and avoided me moving all my banking away. <br> Great job and keep it up. I hope he can turn that branch around.