yY
yaucamp Y

1 reviews | Active since Apr 2016

02 Sept 2016, 15:06

Change of debit order date

<p>Every month before my salary gets paid into my account my personal loan gets debited. I phoned today asking to change the debit order date for September to 2 Oct but I have been told by a call centre agent that this cannot be done because it would then mean that my debit order for October will then be deducted on 2 October which means I will basically pay 2 debit orders in 1 month.In this case I will be forced to change banks just so that my money will not be taken before the actual debit order should go off. Just don't understand why I cannot just change the debit order without having issues.</p>

0
Replies (2)
Nedbank
Nedbank's reply02 Sept 2016, 15:10
Official

Dear Yolandi,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

yY
yaucamp Y's update07 Sept 2016, 09:16
Reviewer Update

Thank you to Merilyn for assisting me with my query. She is extremely friendly and helpful. I am happy with the resolution of my query.