1 reviews | Active since Apr 2016
Change of debit order date
<p>Every month before my salary gets paid into my account my personal loan gets debited. I phoned today asking to change the debit order date for September to 2 Oct but I have been told by a call centre agent that this cannot be done because it would then mean that my debit order for October will then be deducted on 2 October which means I will basically pay 2 debit orders in 1 month.In this case I will be forced to change banks just so that my money will not be taken before the actual debit order should go off. Just don't understand why I cannot just change the debit order without having issues.</p>
Dear Yolandi,
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
Dear Yolandi,
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
Thank you to Merilyn for assisting me with my query. She is extremely friendly and helpful. I am happy with the resolution of my query.
Thank you to Merilyn for assisting me with my query. She is extremely friendly and helpful. I am happy with the resolution of my query.
