CHANGE FROM PRIVATE BANKING TO PLATINUM

After I have requested the change back from Private Banking to Platinum account, it still has not been changed and higher bank fees drawn. I have requested this on 12/2/2019 and 19/2/2019, Elize at the bank confirmed it has been done. Private banking fees was still drawn. I went back in April, I then signed a form to request the change which Fatima Wilkinson was suppose to activate - this was NEVER done.

I went back to the bank signing the form and stated it is now done, lower banking fees were drawn in May - I thought it has been resolved. Just to notice that the higher Private banking fees were drawn again in June and July.

I no longer know what to do. HOW DO I RESOLVE THIS !!??