Centrurion Mall branch not getting anything right

I'm just having an all round bad experience opening an account. I app**** online then after few days got a call from Nedbank Centurion Mall asking me to come into the branch to finalise the application. The consultant whom I had the appointment with was busy until after 5 so the host at the branch took me to another consultant for assistance. She was not impressed she wanted to go home so she basically opened the account on a profile I had more than 5 years ago and all the details on there was incorrect as it changed. So I had to go back to the branch to go update the info so at least everything would be okay. Then the 3 rd time i went is to collect the card which had been printed in the incorrect name. Also that consultant was complaining to her colleague that her lunch time was changed. She saw the surname was wrong on the card and I told her that but she still completed forms she wanted me to sign to accept that card. She finally ordered a new card and got annoyed when i asked if i will not be charged and said i must wait for the statement should it happen i must go back. Yesterday I went to collect the new card, now it's just a useless card because the Fica is not done. The lady who assisted me said i can call the 086 for assistance because i refused to have to go to back for what would be the 5th time. I called the 086 number like an idiot this morning and was told they don't do Fica, only the branch and they don't know why branches refers clients to them. At this point i called the branch spoke to Carlo Fick. She remembered me and said she would get it sorted because when i went in the 3rd time the consultant had at that point confirmed the Fica was done. Carlo had Anna call me who has never worked on my profile and she didn't even know why she was calling me. Long story short I emailed her my previous bank statement that has that address I am using so she can speak to whoever to do the Fica, then she replies it;s a bank statement. I haven't yet responded to her then she sends another email asking for a clear copy of my id. At this point I honestly regret going to Nedbank. I want this account closed it's clearly to big of a hassle to get anything right on it