Cellphone number change nightmare at Nedbank.

I am currently in China and before we left we asked whether banking from this side would be possible. I was assured that everything will be fine, until I had to change phones. I couldn't do any banking.

In March 2021 I contacted Nedbank asking for a cellphone number change, had to fill in a lot of forms and get documents certified (which I did). I waited almost 8 weeks for a response from there side. I had to have a zoom call to verify myself (which I did), and was told that within 12-48 hours my number will changed and I will be able to do my banking again, it is now 2 months later and nothing has happened. If I email them, get the response my situation has been reported and will get feedback soon.

It is a serious matter as I can't pay my accounts in South Africa at all, yet Nedbank expects my loan to go off from my account.

Shocking service and the worst bank that I have had to deal with. If I could fly back to South Africa, I would but we can't...