WT
Warren T

1 reviews | Active since Nov 2013

15 Mar 2016, 15:48

CC transaction allowed less card & pin

14 March 2016 @ 18:15 while @ home I receive an SMS informing of a CC transaction in access of R6K was processed on my Nedbank Master Card which is in my wallet in a bag on the floor right next to me. I immediately call the number supp**** informing that there is no way this is me as I am at home watching television. Call centre agent blocks card. I request a contact number of the vendor or description. Informed I can not get the information until I complete dispute form. I request they put me through to *****s where I speak to Namsaka. I ask her for the details - she informs I must first lodge the dispute. Note it can only be done the next day. So i ask myself, is the person who is processing this transaction still in store as I acted this promptly or is my bank going to allow this person to get away while the footprint is so fresh? Anyway I do not get what I want & told by agent it is my fault for giving my details to the vendor. Note never in my life have I EVER given my bank details over the phone to any not to mention this is a chip card which is pin protected & requires a CVV??

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Replies (1)
Nedbank
Nedbank's reply15 Mar 2016, 16:01
Official
Hello Titan@28,

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards
Client Experience Team