Cashbank Policy Ignored - RNH***K

<p>I took a hopital plan policy from Nedbank Insurance on 12 April 2011. The policy states clearly that there will be cashback payment after 5 years. I have contacted their call centre since 02 June 2016 to enquire about the payment due and promises were made but nothing materialised. They agreed that payment is due, no amount can be confirmed and no-one knows why it is not paid. Calls were escalated but no one called me from Nedbank, I am the one who makes these calls for the past six weeks. I have never missed payment and I HAVE BEEN THEIR CLIENT FOR CLOSED TO 10 YEARS.</p>