Cash send ****And poor service

I attempted to collect a Cash Send from a Nedbank account. During the transaction, an error message appeared. When I tried again, the system indicated that the voucher had already been redeemed, despite no funds having been received by me.

I immediately contacted Nedbank on 5 December to report the issue. Today is 25 December, and the amount of R3 000 has still not been refunded or resolved.

I have followed all the required channels and provided the necessary information, yet there has been no meaningful feedback or resolution. This delay is unacceptable and has caused significant inconvenience.

I am extremely disappointed with the level of service and the lack of assistance provided, and I request urgent intervention to resolve this matter and refund the amount owed.