Cash deposit retained

I went to make a cash deposit at Sandton city on the 20/12/201

After queuing for the ATM I inserted my cash in the ATM, and looked at a 'validating notes' message for about 5 minutes. After that I was presented with a slip saying

'SORRY, WE CANNOT CONFIRM YOUR DEPOSIT AT THIS TIME DUE TO A POSSIBLE TECHNICAL ERROR AND YOUR CASH HAS BEEN RETAINED. PLEASE RETAIN THIS RECEIPT AND LOG A QUERY AT A BRANCH OR WITH NCC ON 086 555 111. NOTICE: Dear client, please be advised that there may be a delay in your deposited funds reflecting on the account statement. Please allow up to two business days for the account balance to update. However, funds may be available for withdrawal immediately at nedbank ATMs.'

I went inside the branch and they told me they are going to log query with saswitch and call me after 20 minutes to give me feedback but they didn't. After work I had to go back to the branch and they told me that they logged a call and will call me once it is resolved. Till today nobody has called that's my children Christmas money and I'm stresse

I called the call center and everyone is just saying that I will get it on friday. What will my children eat on Christmas . I'm at work and I can't work.