MG
Megandri G
1 reviews | Active since Sept 2014
02 Apr 2019, 11:12
Cash Deposit not reflecting
On Friday 29/03/2019, Did a cash deposit into my account at the Nedbank atm, My details picked up with account number , till to date the money isn’t in my account and debits are going to be reversed due this. Surely deposit at Nedbank atm in Nedbank account shouldn’t taken so long. I called Nedbank call centre they opened a case for missing funds and now I need to wait for my debit orders to reverse! I Have proof of deposit with my details and my account number where is my money ??? I have allowed Two business days as per the deposit slip. Other banks don’t have this issue funds reflect almost immediately. Why should my debit orders not be honored due to Nedbank delay in deposits ??
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Replies (2)
Nedbank's replyOfficial
02 Apr 2019, 11:40Dear Megandri
Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.
Kind regardsClient Service Support
Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.
Kind regardsClient Service Support
Nedbank's reply02 Apr 2019, 11:40
Official
Dear Megandri
Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.
Kind regardsClient Service Support
Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.
Kind regardsClient Service Support
MG
Megandri G's updateReviewer Update
05 Apr 2019, 17:09It’s officially a week and my deposit has not yet come into my account , what makes matters worse ,Nedbank refers me to client services which requires info which could have been requested by the call center agent when I first called to report this query at the beginning of the week also I did provide details to the branch when I physical went in to open up a case for my missing funds. The service is pathetic! I now have to incur fees to honor my debit orders so I don’t seem like a bad payer !Why should I as customer be liable for cost when my money was deposited long before my debit orders could off? I have use my Nedbank credit card to make up the money I don’t have in my account!It is a Win ,Win situation for Nedbank I’m paying fees to honor payments and interest for using there credit card facility .
Nedbank hasn’t provided a customer service , I don’t have my money And I have to pay them money because I don’t have my money . Does this make sense ? View the camera footage at the ATM, my money was taken and I received a receipt as proof of the transaction.
Is it the customer problem for the bank having internal issues ?
Thanks client services for your email sent and no feedback
I will definately be moving my account over to your competitors !
MG
Megandri G's update05 Apr 2019, 17:09
Reviewer Update
It’s officially a week and my deposit has not yet come into my account , what makes matters worse ,Nedbank refers me to client services which requires info which could have been requested by the call center agent when I first called to report this query at the beginning of the week also I did provide details to the branch when I physical went in to open up a case for my missing funds. The service is pathetic! I now have to incur fees to honor my debit orders so I don’t seem like a bad payer !Why should I as customer be liable for cost when my money was deposited long before my debit orders could off? I have use my Nedbank credit card to make up the money I don’t have in my account!It is a Win ,Win situation for Nedbank I’m paying fees to honor payments and interest for using there credit card facility .
Nedbank hasn’t provided a customer service , I don’t have my money And I have to pay them money because I don’t have my money . Does this make sense ? View the camera footage at the ATM, my money was taken and I received a receipt as proof of the transaction.
Is it the customer problem for the bank having internal issues ?
Thanks client services for your email sent and no feedback
I will definately be moving my account over to your competitors !