Cash Deposit - ATM Rebooted - Nedbank Say NO money was deposited

Went to the ATM by Nedbank Eastgate on the 22 Jan at 18:35 while i was waiting for the ATM to count the cash and confirm the amount deposited it decided to reboot, after waiting a few mins hoping maybe it would still pick up the amount deposited ATM was taking forever to reboot. I called the call centre immediately the operator told me not to worry once it reboots the money will be safe i must go into the branch and report it, which i did first thing on the 23 Jan. now its been two weeks and Nedbank tell me that the ATM was cashed up and it is balanced!!! how is this possible???? Please use the cameras by the ATM to verify the cash deposit!!!! I am very frustrated with which i am being treated and now my hard earned money could be gone!!!! this is unacceptable!!!!