***** case:Disappinted by lack or urgency and service .

Hi,trust all is well. I was a victim of ***** on 26th Jan 2026 weteby my phone was cloned which I was not aware of. I tried opening my app and received a notification to call ***** department. I did not accept any notification via approve. I was shocked. I followed necessary protocol , logged case etc as I also visited nedbank branch. After numerous call. Donald Mbatha called me back from ***** department. After 9 weeks I called again and was told some one will call. On 7 April, Donald called to ask if opened case, sent affidavit and asked to confirm which email the documents was sent.i was very disturbed by this question. After all this time I get asked this so I am not sure if Nedbank followed correct protocol with my case especially after I was told money left my account and they are dealing with ***** department at ABBA as money was transferred to Absa account. Since then i have heard nothing especiafyer beibg told i will be contacted by client services department.In desperation i visited branch again and they could not assist. Being a client of over 45 years starting with NBS . I am so disappointed by lack of urgency and how this is being handled. I have called multiple times and now to be told to wait again. Why do I have to wait so long to get a call and update especially from client services. You assistance in this matter will be highly appreciated and urgency as well.

Case number GFCFS 229303 Sharon Naidoo: +***3

Thank you kindly