***** case (unauthorised transaction)

I am extremely disappointed with Nedbank. On October 25th, 2024, around 1 AM, an unauthorised transaction was made on my account. I only became aware of it later when I received an SMS about my number being deactivated then opened my app only to find an unauthorised transaction. I immediately reported the issue and opened a ***** case on October 27th.

I was informed that the investigation would take a maximum of nine weeks, yet here I am in week 16 with no resolution! Every time I follow up, I’m given the same response: "The case is still under investigation." This is unacceptable, as I have been left without any clarity or updates on the status of my case.

How much longer must I wait for my money or at least a proper response? I expected better service and accountability, but instead, I feel ignored and frustrated. If Nedbank values its customers, they need to resolve such matters within the promised time frame.