***** Case – No Update Received

***** case with Nedbank, I initially opened on 30 July 2025. I was provided with a reference number GFCFS -185110 at the time and was instructed to submit supporting documents, which I did on 31 July 2025. I received confirmation that my documents had been received and was advised to allow 6 to 9 weeks for resolution.

It is now week 11, and despite multiple follow-ups, I have not received any meaningful update on the progress of my case. On week 8, I contacted the team and was informed that my case would be escalated. Following this, I was asked to resubmit the documents, which I promptly did. However, I am still awaiting feedback, updates, or confirmation that my case is being actively processed. I keep wondering if it's even worked on.