***** case dragged!!

It's been over 10weeks since we reported ***** on my husband's account, we never received a call from nedbank not once did they give us any light in those weeks. Whenever we call we are told ***** department is not available which is diabolical! You guys don't care about your customers and also your security system is weak and poor! How does a stranger go into a person's account take money and for you guys to provide feedback we need to act like lunatics! We demand a call back or we will escalate this to the ombudsman call my husband on ***