***** case and bank card re-issue

In January, my wife and I were ****med, and we opened ***** cases at Nedbanks—Cases numbers 76764 and 77313. Within three weeks, my wife was refunded in full. I sent numerous emails and made frequent follow-ups regarding my case, but as a private banking client, I have not received updates or feedback. I have been a loyal client since 2010.

On 21 May 2024, I requested my private banker to issue me a new credit card and link it to my online banking; after weekly follow-ups, I still have not received any feedback or confirmation of the issue of my new card.