***** Case

I had ***** done on my mastercard credit on the 12/11 at 4.36, when I called the call centre the agent blocked my card at 4.45, bit was told the money will still go through . I am in my home with my cards, and my card gets cloned and then I must be liable for money I didn't approve for. Was told to wait for 24 hours to request for a new card, when I called the call centre for help I was transfer 5 times with the call being cut twice. Everyone just couldn't understand a what a reissues for a ***** card is. Then I am told I have to wait 3 to 5 days for it which I have to pay for. Why do we pay a finance and insurance for the card when the ***** takes place it's 45 day turn around, money still goes out but are we liable for the loss??? No can answer such questions in the call centre. Why is it that a client for over 30 years had to be treated terrible and unable to get answers. My others cards expire in Jan 2024, why can't I just get all the cards sorted one time. Instead of the ongoing run around??? This is such poor service