***** Case

Good day After being a customer of Nedbank for 42 Years it is with much regret that I have to report this issue. I have experienced the worst service possible relating to my Nedbank Credit Card whereby I got ****med for R32000.00 and which to me was definitely an internal job. A lady called me and said her name is Desire and she is from Nedbank and she asks me if I had used my card recently and I responded yes. Then she went on to say that someone is trying to **** me out of that money and told me in order to secure it does not happen I need to do a transaction on my card, from Nedbank to Nedbank, she also knew exactly what the amount was reflected in that account. Any way I proceeded to do what I was told and soon after that I realized something is amiss here and immediately phoned the ***** line to stop this transaction. But as I phoned the ***** line it seems they conveniently decided to answer my call after holding on for forty minutes then obviously there was no chance of stopping the transaction. You can check my cell account too. Eventually they answered I reported my case and explained to them what happened. I then went to the SAP and got a case number and then forwarded the case number to the ***** department whereby they said it would take 90 days to solve this problem out. After ninety days here comes the shocking news, they can only reimburse me R10000.00 out of the R32000.00 even though I am insured against being ****med. I think this is just as much of a **** that I have experienced in my life. I am now busy moving my stuff over to Absa Bank and I am offering Nedbank R500 a month to pay back what was ****** from me. I am also going to report this to the ombudsman of Nedbank and am also thinking of laying a ******** charge against Nedbank for theft. After 42 Years they don't even consider what I have paid them in service fees, my house, my cars , my policies etc. What pathetic service I have received.

Best Regards E.E.D. Morelli