Case # ***3

On 14 December I purchased Prepaid Electricity via online banking and I got a Token from the Service provider, requested my daughter to load it on the meter but it didn't work and I didn't check that, however I went on holiday and when I came back I didn't have electricity so I called the Service Provider STSS to see what happened to the units loaded, they advised me that it was never done, but payment was already deducted off my account. I requested them to check if they have any R150 purchase done on 14 Dec and they told me they do not have the funds. On 4 Jan I contacted Nedbank call center and I was given a Case as they will have to Investigate, I didn't get a call from anyone at Nedbank advising me of the progress but only SMS's, I have been making the calls the whole time speaking to different people. The last sms I got was to confirm that my service request has been resolved and they gave me the same Voucher number that I got on 14 Dec which is not working and they claimed that it was coming from STSS which was a lie. I tried to load it and it didn't work I called the Service Provider and they told me that its an Old Token / Voucher and it won't work, then I asked if they received the payment for R150 and they said No, I called Nedbank spoke to Melisa if not wrong she tried to assist but still she also had to log a call as an Urgent escalation and nothing was done and nobody called. Nompumelelo worked on my case which I know she didn't do anything all she did was to rush and close the case before she even confirmed with me whether the problem has been resolved. 09/01 called the call center again spoke to Ricardo who tried as well to assist but still nothing has been done no phone call nor response from his email that he copied me. I am soooo fed up with Nedbank. I am thinking of taking my account to another bank. I need to know where did you Transfer the R150 Electricity purchase that I did, as the STSS service provide did not receive it. Did anyone transfer it to their pleased account. I need an answer urgently as I need to pay for the electricity.