***** case

Good day

I am definitely not happy with nedbank service which is one of the banks tha i use to trust. However, with how they're working i am definitely going to close that account. Firstly, they once double deducted on a home loan that was not even in arrears i had to complain here in order for them to resolve it. Secondly, money went out from my bank account and i noticed that in August on the 15th they stated that they're doing investigation thag will take 6 to 9 weeks fine i am okay with that. Now i see they transfer the money back into my account and took some of it back. When I call to inquire the call center lady just frustrates me by trying to put a blame on me on why the ***** had access to my account while i am stil trying to understand how it happened. What annoyed me the most the case is not yet concluded but she blamed me and i have never made any online purchase with thag card. She was not listening and decided to drop in fact she told me she's going to drop the call.

I was patient and staff after that call i am not going to take any excuses. I need an explanation asap and i am definitely closing that account and moving my bond from them.

Bad customer service that's all i am going to say especially after they wronged me as a client