CARPETS SUBSTANDARD NO JOY

SINCE 27 JUNE 2014 WE HAVE BEEN COMPALING TO NEDBANK INSURANCE REGARDING THE POOR QUALITY OF THE SUPPOSIDLY SUPERIOR CARPETS FITTED DURING AN INSURANCE CLAIM FOR A BURST GEYSER. WE HAVE BEEN PUSHED FROM PILLAR TO POST, WE HAVE BEEN MADE TO FIND OUT THE TEST TO USE ON THE CARPTES, THE SUPPLIER WHO SAW HOW THE CARPET WAS MATTING AND THE ENOURMOUS AMOUNT OFF FLUFF , THAT ALMOST ONE YEAR LATER AND ONE VACCUUM CLEANER , DOES NOT LET UP, ALSO THE LIFFTING OF THE PILE LOOKS TERRIBLE. CLAIM NUMBER IS NED***3, I SUPPOSE WE JUST NEED TO GO TO THE OMBUDSMAN, NO THENAKS TO NEDBANK WHO DO ABSOLUTELY NOTHING!!!