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Motsunyane M

1 reviews | Active since Sept 2018

01 Sept 2018, 07:16

Careless Cash Deposit

I performed cardess cash deposit transaction of R3100,00 at Nedbank Irene Village Mall ATM on Thursday, the 30th of August at 17:54 and the money is yet to reflect in my account. I paid the branch in question a visit yesterday (31/08/2018) and I was told that the money does not always reflect immediately when the ATM cash deposit is done after banking hours. I did ATM cash deposits at FNB & Absa after banking hours and never experienced such inconvenience. I am utterly disappointed in Nedbank regarding this matter as ATM cash deposits are supposed/meant to make our lives easier and they are taking their time in resolving such matters as I was told it could take up to 6 working to finalize the investigation.

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Replies (4)
Nedbank
Nedbank's reply01 Sept 2018, 08:31
Official

Dear Motsunyane

Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.

Kind regards

Client Service Support

MM
Motsunyane M's update04 Sept 2018, 06:50
Reviewer Update
Only part of the funds (R2900) has been credited into my account and I did even receive the notification thereof. Nedbank should not make their problems mine and I expect my additional R200 to be credited into my account today unless this is how you make additional money from your clients. I am utterly disappointed with you guys.
MM
Motsunyane M's update04 Sept 2018, 06:57
Reviewer Update
Only part of the funds (R2900) has been credited into my account and I did not even receive the notification thereof. Nedbank should not make their problems mine and I expect my additional R200 to be credited into my account today unless this is how you make additional money from your clients. I hope you realise how frustrating this is and I am utterly disappointed with you guys.
MM
Motsunyane M's update07 Sept 2018, 06:22
Reviewer Update
It seems like your Resolution Manager is taking his/her time to resolve my query as my outstanding R200.00 is not credited to my account as yet. This is definitely not the kind of service that will earn you brownie points with your customers. I did not expect such inconvenience from Nedbank and this is an eye opener for me.