Careful with Nedbank bond application! - I paid up my bond, want to sell the house but struggle to get the cancellation done(nearly 8 months!)

Had a bond with Permanent Bank(Old Mutual group),then Nedbank took it over, we paid our bond up, on 3/10/2015 Nedbank advise us in a letter to either request cancellation or keep the bond -facility. We decide to request cancellation of the bond and had to submit the necessary do***entation within 48 hours which we did on 22/10/2015 under ***. Months passed and the cancellation of the bond was outstanding. We follow it up with follow-up complaints and e-mails, even had a client resolution manager phone and e-mail us months ago. There is no cancellation of a fully-paid-up-bond. Follow it up with another complaint with Nedbank Complaints as well as the Hellopeter site. All of a sudden: Five weeks ago another e-mail from same CRManager, apologizing sincerely, will follow up and update us - well no surprise! There was no update, there are no phonecalls from Nedbank, no e-mails from Nedbank, no response from Nedbank! E-mail/CC the Nedbank CRManager with request to refer our complaints to someone else in Nedbank that can resolve our complaint and the cancellation of our bond. Follow it up this week on Nedbank complaints line with *** and F***9. Even suggest to Nedbank that our attorney will get the cancellation of the bond done on their behalf if instructed to do so. No response from Nedbank on that and no cancellation yet. App**** on 21/10/2015 for cancellation, faxed all do***ents on 22/10/2015 and today is 13/05/2016 - The cancellation of a fully paid bond is 7 and a halve months outstanding! It ought to take 3-4 weeks!! Frustrated is not the word... If Nedbank wants to deliver World-Class-Banking as stated on their website, then this is far from it! Not WCBanking and not WCCustomerCare! In fact it rates quite low IMO and the usual Nedbank response on this follow-up-complaint will probably be the same empty words to me previously and perhaps to many other frustrated Nedbank clients of we will look into the matter, get some one to e-mail you and you the client are so important etc etc. Well Nedbank get the cancellation done (if your attorney can not get it done, instructed my attorney to cancel my bond on your behalves. Easy?? Easy!!! WCBanking IMO: Get the bond cancellation done (in weeks, not months) and resolve my complaint!!