Cardss not active till to date

To whom it may concern <br> After getting a bad service from another bank, I thought moving to Nedbank was the best decision ever which turn to be an absolute nightmare.<br> I opened an account with contact centre, was advised that cards are ready for collection.<br> Went to glen marais branch on the 18 April to collect my card and got no help.<br> All I got was cards that I do not have a pin for and apparently account is not valid.<br> Went back again to try get this resolved so I can get my pay paid into my new account another issue no one was available to help.<br> I sent to client's services and was told that the reason why they can't do anything is the pending of the FICA documents which I handed in long time ago.<br> I am not looking to paying any account fee for a mess created by your bank.<br> I was promised to receive a call from a consultant by the name of Buhle on Tuesday till today I am still waiting.<br> Why do I have to run after you guys while you showed me you don't care if my cards are working.<br> I am tired of having to go back and forth to your bank .<br> <br> Is this how you treat your customers ? what you say on your adds its tottaly deffernt from what i have expericenced