Cards sent to wrong branch

About three weeks ago somebody of Nedbank phoned me and asked to which branch they must sent my cards, as the old ones are expiring 2016/03. I have moved to Cape Town two years ago and asked that my three cards must be sent to Tygervalley.<br> Last week I received SMS's that my cards are ready to be collected. I didn't notice the branche on the SMS, as I knew I asked for Tygervalley. As I came to the branch, we realised they have sent two of the cards to Woodlands, Pretoria and one to Tygervalley. Tygervalley phoned the Card Division in J'burg. They told us that Woodlands must destroy the cards and that I have to order new cards and that I have to pay for it! Why? It is not my mistake? Why on earth will I tell somebody to send my cards to Pretoria if I'm living in Cape Town? They promised to phone me back - which didn't happened (whats new!). So can Nedbank please sent my cards to the correct branch!!!!!!