CARDS NOT ISSUED

In the 2nd or 3rd week of October, I received a call from Nedbank to upgrade my credit card to a platinum one, I accepted and asked them to upgrade my current account at the same time. They said that they could not do so as the accounts were not linked. When I picked up my credit cards I saw a banker (Faheem Ismail) to link my accounts in order to upgrade them as well. He said that he had done so, he asked which branch I wanted to pick up the new cards at and said they would arrive in a few days. I asked him to apply for a credit limit increase at the same time. A week later I had still not heard anything so I called the branch and they said they could not see where the cards were and I had to call the card division. I called the card division and was told the cards had not been ordered in the first place! The lady put me through to the Centurion branch however Faheem had left early. I asked to speak to a manager and a lady by the name of Pat took down my details and assured me that the manager would contact me the same day (28/10/2015). I have still not heard anything from Nedbank regarding the problem, my cards or my credit limit increase!!!!! I'm frankly fed up with this service