Hellopeter
Share Your Experience
TM
Thomas M

1 reviews | Active since Aug 2011

22 Jan 2018, 11:25

Cards not active after 11 days

I was convinced to open a Nedbank account since my homeloan was approved with Nedbank. They gave me forms to send to my employer. I have cards in my possession and they aren't activated. I am now todl that I didn't submit FICA documents, even though they were submitted. Now I am sitting with useless cards and my employer is going to transfer my salary to an inactive account. Experiencing incompetence on my first month. I have visited branches 3 times in the last 5 days.

0
Replies (2)
Nedbank
Nedbank's reply22 Jan 2018, 11:36
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

TM
Thomas M's update25 Jan 2018, 07:39
Reviewer Update
Despite numerous branch visits and calls from Nedbank staff, my issue is still not fixed to my satisfaction. I went to the branch to register for an Internet banking profile. I can login to Internet and but still can't use the app. A mobile app is a dealbreaker for me. That's where 90% of my transactions happens. I can't even be able to transact on my Internet banking profile. I am being told that I need to go to the branch once again. This will be the 6th time I am going to the branch. I have given up on Nedbank. At this moment, I just need to find a way to move my salary from Nedbank account and continue using Capitec.