Cards Missing

I am very disappointed at the service I am now getting at Nedbank. I’ve been with Nedbank from 2013 but the kind of service that I am now getting is really disgusting. It first started with a credit card application that I had done and arrangement was for my cards to be delivered F2F. After two weeks of waiting with no sms or calls from Nedbank I decided to contact the call centre via the app. The agent I interacted with didn’t seem to know how to assist me because she kept saying that the cards are with the distribution vendor and they were going to call for delivery. A week later, I contacted Nedbank again to ask where the cards were and to my surprise they were delivered to the Windermere branch, I am not sure how you guys now communicate but I did not get an sms advising delivery at the branch. Now I am having a problem with the delivery of my cheque cards which are due to expire at the end of this month but I still haven’t heard anything from Nedbank with regards to delivery. I decided to contact the call centre again yesterday and was told the cards are with the distribution vendor, now I am puzzled if the poor service is from Nedbank or your vendor. If the cards have been with them from the 20th I think I should’ve received an sms confirming delivery by now. Also, no one called me to confirm the delivery branch so not sure how they received that information.