Cards expiring - new cards being sent to a town 50km away

In May I received an sms to say my cards are expiring, and I can reply with a number '2' to arrange personal delivery for a small fee. I opted to pay the small fee and rep**** with '2', well within the 48 hour window, to have it delivered to my house. Got busy with life and heard nothing back.

I get another sms on 15 June saying my cards will be delivered in Wellington, CBD branch and I will be notified to pick it up. I checked, its 50km away from my house. I have a nedbank branch at Cape Gate thats less than 2km away from my house. Seriously!?

I don't have time for this. Why present me with options if the system doesn't work?! I don't have time to sit in call centre queues to get this resolved. Please can you call me and have my cards delivered to my house for the R160.