Cardless deposit at Nedbank swallowed

I made a cardless deposit at Nedbank atm and the machine did not let me finish with the deposit. After punching in my account number,cellphone number the account was verified and the slot opened up and I inserted the notes and some notes were rejected and the machine gives you a chance to confirm the deposit or add more cash and i chose add more cash and the slot opened up again and after inserting more notes the slot closed and it looked like it was verifying the notes and a message popped up on the screen “Equipment Failure “ and then it said “Processing “ and then it went to normal screen. I immediately called the call centre and spoke to an agent who told me there’s nothing he can do but log a complaint and they will get back to me