Card Taken from ATM due to Malfunction

Good day Nedbank

I was at your Ned bank atm, doing a transaction, and i was inconvenienced when your ATM froze and the ATM Eventually restarted and swallowed my card, I then Called the Lost card and requested my card to be stopped and this was done, but however I am at an Inconvenience, Now I am faced to go to the Nedbank Branch and have to pay fee’s for your Atm Malfunction.

I would expect my fee’s to be transferred and a card to be delivered to me with my PIN activated, I don’t care how you guys do it, But I don’t have the time to run around after your ATM Malfunctions.

Regards Keshav