1 reviews | Active since Mar 2009
Card taken by ATM machine
I've tried to use my nedbank card at the atm today and accidentally put in the wrong pin, instead of returning my card the machine took the card. I called the call centre to find out how to get it back and they said I must pay to get a replacement card, I didn't lose my card or it got ****** or damaged and Nedbank requires me to pay for a replacement card cause their ATM took the card.
I've had in the past with Standard Bank putting in my pin wrong but it just pops out the card and says wron pin.
Nedbank obviously are now trying to make more money off of me so I'll just leave the card be, close the account and thats that.
Really bad service.
Dear Kavesh
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Kavesh
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Thank you for your positive feedback. We look forward to a long-lasting relationship.
Kind regards
Client Experience Team.
Thank you for your positive feedback. We look forward to a long-lasting relationship.
Kind regards
Client Experience Team.