Card Swallowed due to bad arrangement!!!!

Last month a consultant called me to have my account upgraded, which I agreed to at no extra cost. She asked where my new cards could be delivered to and it was agreed WESTGATE MALL. Then received a sms to advise that my card was delivered to N1 City, called the call centre, consultant called me back and she said she would rectify it and have it delivered to the correct branch. No problem, cz I understand everyone makes mistakes. No sms was received to date to advise that I can collect my card at the correct branch. Then today I went to the supermarket and wanted to swipe, card was declined, then went to the ATM and my card then got swallowed! Called Nedbank, just to hear that because of my upgrade, this card has now expired!!! ********!!! I think that it is unfair that I be inconvenienced because my card was not transferred to the correct branch as advised!!!! I have honestly been too nice for too long!!!! This is ******** after I complained about a loan I app**** for too and consultant still never came back to me and this was in flippen November already!!! Tired of this **** service!!! Honestly never had problems with you guys before until recently!!!!