1 reviews | Active since Nov 2015
Card ****** at Nedbank ATM Poor Service
On the 3 November at 15:01 I was using the ATM at Brownsdrift, Umgeni Park and my card was ******. I immediately contacted Nedbank's Lost and Stole department and i requested that they stop my American Express and the incorrect card was stopped. R5 000 was ****** was withdrawn from my account due to the poor service of Nedbank. Upon contacting Nedbank further on their error of stopping the wrong card I was told that an investigation would take place. On Friday the 13 November I received a call from Nedbank to say that they are unable to assist me and I must go to Omibus. <br> <br> <br> The owners of the China Plate restaurant next door to the ATM bank with Nedbak Durban North branch their names are George and Jessy have been to the branch many times for Nedbank to remove the ATM to the high theft and there are no surveillance or security. should be held responsible for the money that was withdrawn as they were unable to efficiently assist me. Nedbank has failed to provide security or CCTV surveillance at the ATM and failed to stop my card as a result R5000 was withdrawn from my account. <br> <br> Nedbank needs to take responsibility.
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
