Card send to tarashishi

Currently stay at hammanskraal and never used any address beside my hammanskraal address, to my surprise my bank card has been send to sebokeng , meaning I should spend R500 to go and collect my card there . I spoke to Nico I spoke to Jaden I still could get help they rold me I should cancel the card that has been send to sebokeng and order and new one and be chanrge again for it.i mean who's fault is that when the my card is send to Tarashishi. *** jk matlala