1 reviews | Active since Mar 2017

27 Mar 2017, 14:39

Card replacement fees

<p>I wanted to use my card that expires in 2020, just to hear that it is locked, because I didn't use it in 3 months. I use my account mostly for internet banking. I am utterly disappointed and disgusted that I must pay for the new one.so I read on the new cards terms and there are nothing about locking a card after 3 months of being inactive. This is unacceptable. I want that card for free or I will move my accounts.</p>

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Replies (1)
Nedbank
Nedbank's reply27 Mar 2017, 15:04
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team