Card renewals difficult for Nedbank

Well this around if you're thinking of using nedbank's chat service on the app that is supposed to be convenient and quick, think again

I have just received an SMS saying "your MasterCard has been delivered to Rustenburg locker"

I contacted them via the app to explain that I am no longer in Rustenburg, and cannot go there to collect the cards as I'm in Durban, the agent responded asking if I have changed my branch? So I have responded saying I don't understand your question. She said I will need to go collect the card from the locker I said it's not possible as I am in KZN She said if I don't collect them it will be sent into the branch, no help here so I ended the chat

A few days later I contacted them again Explained the story again The agent said they were supposed to contact me me first to ask where to have the cards delivered. So she asked where I am closed to, and I supp**** that info And then asked her to check, because I am on a savvy bundle account, the can deliver the cards to me at no charge, she took a while and then said she cannot find any charges for the savvy bundle account and I would need to contact the call centre

Are they not there to help their customers? Why must I call and wait on hold for so long Besides I wouldn't even know how long till someone picks up and the call Bill would still be running.

Weren't they supposed to say"I will send a message for an agent to contact you"

Also not knowing charges for an account they supply ?

I don't know if Nedbank wants to keeps clients or chase them away ?